WHICHAM PARISH COUNCIL’S GRIEVANCE POLICY
Approved by Council 5 February2025 Reviewed
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Introduction
1. This policy is based on and complies with the 2015 ACAS Code of Practice
(http://www.acas.org.uk/index.aspx?articleid=2174.
2. It also takes account of the ACAS guide on discipline and grievances at work.
https://www.acas.org.uk/media/1043/Discipline-and-grievances-at-work-The-Acas-
guide/pdf/DG_Guide_Feb_2019.pdf ).
3. It also takes into account relevant law affecting Councils.
4. It aims to encourage and maintain good relationships between the Council and its
employees by treating grievances seriously and resolving them as quickly as possible.
It sets out the arrangements for employees to raise their concerns, problems or
complaints about their employment with the Council. The policy will be applied fairly,
consistently and in accordance with the Equality Act 2010.
5. Many problems can be raised and settled during the course of everyday working
relationships. Employees should aim to settle most grievances informally with their line
manager.
6. This policy confirms:
- employees have the right to be accompanied or represented at a grievance
meeting or appeal by a companion who can be a workplace colleague, a trade
union representative or a trade union official. This includes any meeting held with
them to hear about, gather facts about, discuss, consider or resolve their
grievance. The companion will be permitted to address the grievance/appeal
meetings, to present the employee’s case for their grievance/appeal and to confer
with the employee. The companion cannot answer questions put to the employee,
address the meeting against the employee’s wishes or prevent the employee from
explaining their case.
- the Council will give employees reasonable notice of the date of the
grievance/appeal meetings. Employees and their companions must make all
reasonable efforts to attend. If the companion is not available for the proposed
date of the meeting, the employee can request a postponement and can propose
an alternative date that is within five working days of the original meeting date
unless it is unreasonable not to propose a later date
- any changes to specified time limits must be agreed by the employee and the
Council
- an employee has the right to appeal against the decision about their grievance.
The appeal decision is final
- information about an employee’s grievance will be restricted to those involved in
the grievance process. A record of the reason for the grievance, its outcome and
action taken is confidential to the employee. The employee’s grievance records
will be held by the Council in accordance with the General Data Protection
Regulation (GDPR)
Approved by Council 5 February2025 Reviewed
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- audio or video recordings of the proceedings at any stage of the grievance
procedure are prohibited, unless agreed by all affected parties as a reasonable
adjustment that takes account of an employee’s medical condition
- if an employee who is already subject to a disciplinary process raises a grievance,
the grievance will normally be heard after completion of the disciplinary procedure
- if a grievance is not upheld, no disciplinary action will be taken against an
employee if they raised the grievance in good faith
- the Council may consider mediation at any stage of the grievance procedure
where appropriate, (for example where there have been communication
breakdowns or allegations of bullying or harassment). Mediation is a dispute
resolution process which requires the consent of affected parties
- Employees can only use all stages of the grievance procedure if the complaint is
not a code of conduct complaint about a councillor. Employees can use the
informal stage of the council’s grievance procedure (paragraph 4) to deal with all
grievance issues, including a complaint about a councillor. Employees cannot use
the formal stages of the council’s grievance procedure for a code of conduct
complaint about a councillor. If the complaint about the councillor is not resolved
at the informal stage, the employee can contact the monitoring officer of
Cumberland council who will inform the employee whether or not the complaint
can be dealt with under the code of conduct. If it does not concern the code of
conduct, the employee can make a formal complaint under the council’s grievance
procedure (see paragraph 5)
- the Council may engage external investigators, grievance or appeal panels for the
purposes of the process.
- If the grievance is a code of conduct complaint against a councillor, the employee
cannot proceed with it beyond the informal stage of the council’s grievance
procedure. However, whatever the complaint, the council has a duty of care to its
employees. It must take all reasonable steps to ensure employees have a safe
working environment, for example by undertaking risk assessments, by ensuring
staff and councillors are properly trained and by protecting staff from bullying,
harassment and all forms of discrimination
- If an employee considers that the grievance concerns their safety within the
working environment, whether or not it also concerns a complaint against a
councillor, the employee should raise these safety concerns with the line Chair at
the informal stage of the grievance procedure. The council will consider whether it
should take further action in this matter in accordance with any of its employment
policies (for example its health and safety policy or its dignity at work policy) and in
accordance with the code of conduct regime
Informal grievance procedure
7. The Council and its employees benefit if grievances are resolved informally and as
quickly as possible. As soon as a problem arises, the employee should raise it with
their manager to see if an informal solution is possible. Both should try to resolve the
matter at this stage. If the employee does not want to discuss the grievance with the
Chair (for example, because it concerns the Chair), the employee should contact the
Vice Chair or, if appropriate, another member of the council. If the employee’s
Approved by Council 5 February2025 Reviewed
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complaint is about a councillor, it may be appropriate to involve that councillor at the
informal stage. This will require both the employee’s and the councillor’s consent.
Formal grievance procedure
8. If it is not possible to resolve the grievance informally and the employee’s complaint is
not one that should be dealt with as a code of conduct complaint (see above), the
employee may submit a formal grievance. It should be submitted in writing to the
Chair.
9. The Chair will appoint a sub-committee of 3 members to hear the grievance in the
event that the grievance is raised by or relates to the Clerk. Where the grievance is not
raised by or relates to the Clerk, the staffing committee may appoint the Clerk to hear
the Grievance. The sub-committee will appoint a Chair from one of its members. No
councillor with direct involvement in the matter shall be appointed to the sub-
committee.
Investigation
10. If the sub-committee decides that it is appropriate, (e.g. if the grievance is complex), it
may appoint an investigator to carry out an investigation before the grievance meeting
to establish the facts of the case. The investigator may be an appropriate employee,
Councillor or external party. The investigation may include interviews (e.g. the
employee submitting the grievance, other employees, councillors or members of the
public).
11. The investigator will summarise their findings (usually within an investigation report)
and present their findings to the sub-committee.
Notification
12. Within 14 calendar days of the Council receiving the employee’s grievance (this may
be longer if there is an investigation), the employee will normally be asked, in writing,
to attend a grievance meeting. The written notification will include the following:
- the names of its Chair and other members
- the date, time and place for the meeting. The employee will be given reasonable
notice of the meeting which will normally be within 35 calendar days of when the
Council received the grievance
- the employee’s right to be accompanied by a workplace colleague, a trade union
representative or a trade union official
- a copy of the Council’s grievance policy
- confirmation that, if necessary, witnesses may attend (or submit witness
statements) on the employee’s behalf and that the employee should provide the
names of their witnesses as soon as possible before the meeting
- confirmation that the employee will provide the Council with any supporting
evidence in advance of the meeting, usually with at least two days’ notice
- findings of the investigation if there has been an investigation
- an invitation for the employee to request any adjustments to be made for the
hearing (for example where a person has a health condition).
Approved by Council 5 February2025 Reviewed
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The grievance meeting
13. At the grievance meeting:
- the Chair will introduce the members of the sub-committee to the employee
- the employee (or companion) will set out the grievance and present the evidence
- the Chair will ask the employee questions about the information presented and
will want to understand what action does they want the Council to take
- any member of the sub-committee and the employee (or the companion) may
question any witness
- the employee (or companion) will have the opportunity to sum up the case
- a grievance meeting may be adjourned to allow matters that were raised during
the meeting to be investigated by the sub-committee.
14. The Chair will provide the employee with the sub-committee’s decision, in writing,
usually within 7 calendar days of the meeting though may be longer e.g. where further
investigations are required. The letter will notify the employee of the action, if any, that
the Council will take and of the employee’s right to appeal.
The appeal
15. If an employee decides that their grievance has not been satisfactorily resolved by the
sub-committee, they may submit a written appeal to the full council. An appeal must be
received by the Council within 7 calendar days of the employee receiving the sub-
committee’s decision and must specify the grounds of appeal.
16. Appeals may be raised on a number of grounds, e.g.:
- a failure by the Council to follow its grievance policy
- the decision was not supported by the evidence
- the action proposed by the sub-committee was inadequate/inappropriate
- new evidence has come to light since the grievance meeting.
17. The appeal will be heard by a panel of 3 members of the council who have not
previously been involved in the case. There may be insufficient members of the council
who have not previously been involved. If so, the appeal panel will be a committee of
three Council members plus the Unitary Councillor. The Council may engage external
parties if there are insufficient councillors to form the panel. The appeal panel will
appoint a Chair from one of its members.
18. The employee will be notified, in writing, usually within 14 calendar days of receipt of
the appeal of the time, date and place of the appeal meeting. The meeting will
normally take place within 35 calendar days of the Council’s receipt of the appeal. The
employee will be advised that they may be accompanied by a workplace colleague, a
trade union representative or a trade union official.
19. At the appeal meeting, the Chair will:
- introduce the panel members to the employee
Approved by Council 5 February2025 Reviewed
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- explain the purpose of the meeting, which is to hear the employee’s reasons for
appealing against the decision of the staffing sub-committee
- explain the action that the appeal panel may take.
20. The employee (or companion) will be asked to explain the grounds of appeal.
21. The Chair will inform the employee that they will receive the decision and the panel’s
reasons, in writing, and when they are likely to receive the letter. This may be within 14
calendar days of the appeal meeting however will be longer where further
investigations are required.
22. The appeal panel may decide to uphold the decision of the sub committee or substitute
its own decision.
23. The decision of the appeal panel is final.
Date of policy: 28 January 2025
Approved by council :
Date for next review:
